1. How can I place an order?

To place an order, simply browse through our website and select the items you wish to purchase. Add them to your cart and proceed to checkout. Follow the prompts to enter your shipping and payment information to complete the order.

2. What payment methods do you accept?

We accept various payment methods including credit/debit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay for your convenience.

3. Can I modify or cancel my order after it has been placed?

Once an order has been confirmed, it immediately enters our processing system. Therefore, modifications or cancellations are not possible. Please ensure all details are accurate before completing your purchase.

4. How do I track my order?

Once your order has been dispatched, you will receive a confirmation email containing a tracking number. You can use this number to track the status of your delivery through our website or the courier’s tracking portal.

5. What is your return policy?

We want you to be completely satisfied with your purchase. If for any reason you are not, you may return eligible items within 30 days of delivery for a full refund or exchange. Please refer to our Returns & Exchanges page for detailed instructions and eligibility criteria.

6. Do you offer international shipping?

Currently, we only offer shipping within [your country/region]. However, we are continually expanding our reach. Please sign up for our newsletter to receive updates on international shipping availability.

7. How can I contact customer support?

Our customer support team is available to assist you Monday through Friday from 9:00 AM to 6:00 PM (local time). You can reach us via email at support@harbourhome.com or through our Contact Us page.

8. Are the colors of the products accurate on the website?

We strive to display accurate colors of our products on our website. However, due to variations in monitor settings and lighting conditions, actual colors may differ slightly. If you have any concerns about color accuracy, please contact us for additional information or samples.

9. Do you offer assembly services for furniture?

Assembly requirements vary by product. Some items may require assembly, while others come fully assembled. Please refer to the product description for assembly information. If assembly is required, instructions will be included, and assembly services may be available for an additional fee.

10. Can I sign up for exclusive offers and promotions? Yes! Subscribe to our newsletter to receive exclusive offers, promotions, and updates on new arrivals. You can sign up by entering your email address in the subscription box located at the bottom of our website.